FAQ

 

PRINTING:

We use the finest 100% cotton, fibre based Hahnemüle photo rag pearl 320gsm Archival paper, combined with Epson UltraChrome HDR pigment inks to ensure the highest quality archival printing.

All prints are made to order and will be processed within 1 week upon receiving order confirmation.
Orders are processed during business hours Monday - Friday.  
Any orders placed over the weekend with be processed the next working day.

 

SHIPPING:

Shipping rates via Australia post:

Standard ( 3-5 business days )  $12
Express (1-3 business days )    $18

 

New Zealand:

Standard
 up to 500g$18
 over 500g $30
Express
 up to 500g$30
 over 500g $40

 

International Shipping:

International Standard (3-10 business days )
 up to 500g  $30
 over 500g $40


International Express (2-4 business days*)
 up to 500g  $45
 over 500g $55
*Between metro areas

 

In rural and regional areas of Australia, Express Post services are subject to delivery to the post office of the principal township and may take longer.
Please refer to Australia Post for more information about the Express Post network.


International Shipping times are subject to the Australia Post network and may vary.
Please refer to Australia Post for more information about the Express Post network.

 

PRIVACY & SECURITY

We respect your privacy with the utmost discretion and will not share any personal information with third parties. All our payment are processed with Stripe, which is certified PCI service level 1. This is the most stringent level of certification available.

RETURNS

We will accept returns in accordance with Australia consumer law. We do not however refund for change of mind. Should you wish to return your order, please notify us within 14 days with a valid reason for return. Items being returned must be unused, unopened and in new condition. DYLAN DEMARCHI is not liable for the loss of an item in transit or being returned. If we are unable to resole any issue we will process a refund to the full value of the item, minus original shipping costs. If an item arrives damaged please provide evidence of damage. Refunds are made at the discretion of DYLAN DEMARCHI.